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Frequently Asked Questions (FAQs)
How is CrashPlan different from online backup?
Unlike ordinary online backup, CrashPlan lets you back up to other destinations in addition to online. You can back up to your other computers, external hard drives and to computers that belong to friends and family for free. If you want to back up online too, purchase a CrashPlan+ subscription.
How much does CrashPlan cost?
CrashPlan is free. CrashPlan+ has subscription plans designed to fit every budget.
How is CrashPlan different from Mozy?
Visit our FAQ to learn how CrashPlan is different from Mozy.
Can I try before I buy?
Yes. When you download CrashPlan, you get to try CrashPlan+ free for 30 days, including online backup to CrashPlan Central
How can I restore my files?
You can restore files using the CrashPlan desktop. Just click the Restore tab and choose the files you want to restore. If you are using CrashPlan+ you can also restore using your browser, which is a great way to get files from one computer to another.
How secure is my backup?
CrashPlan uses 128-bit Blowfish encryption. CrashPlan+ uses 448-bit.
How long does CrashPlan keep deleted files?
Unless you tell CrashPlan otherwise, CrashPlan keeps deleted files forever.
Is there a limit to how big a file can be?
There is no limit for individual files. Keep in mind, when you do a web restore (using your browser, not the CrashPlan desktop) there is a 250MB limit.
On what operating systems can I run CrashPlan?
Mac OS, Windows, Linux, and Solaris.
What's the difference between the free version of CrashPlan and CrashPlan+?
Visit our comparison page to see a detailed comparison of CrashPlan and CrashPlan+
What happens if I want to cancel or change my plan?
Log into your account at www.crashplan.com/account and click Cancel next to the subscription that you want to cancel. You'll receive an email message asking you to confirm your cancellation and receive a refund for any unused months remaining on your subscription.