Who are the Customer Champions?
PUT CUSTOMERS FIRST
It's a simple concept that's always top-of-mind here. Because keeping a customer starts with making them the highest priority in every situation.
SMART ENOUGH TO CARE
We're here because we're equal parts knowledgeable and supportive. And as Champions, it's our job to know our products inside and out.
ANSWER THE CALL
It's more than just picking up the phone every time it rings. It's the valuable support and excellent customer experience on the other end.
Customer Champion Benefits
FULL SUBSCRIBER ACCESS
Thanks to your CrashPlan subscription, our entire Champion team is at your disposal. No extra costs or hidden fees. We don't even accept tips.
WORKING HARD FOR YOU
Anytime you have a problem, we're here champing at the bit to solve it. Because resolving issues in a timely manner keeps customers coming back happy.
REAL LIVE HUMAN BEINGS
We're 100% flesh and blood on the other end of the line. That means we're quicker and more empathetic than any automated prompt out there.
HEART OF THE HEARTLAND
Located primarily in Minneapolis, our Champions have a Midwest work ethic. We get the job done, while being genuinely courteous and truly down-to-earth.