Important Changes to
CrashPlan® for Home Service

Effective August 22, 2017, Code42 will no longer offer new – or renew – CrashPlan for Home subscriptions, and we will begin to sunset the product over several months.
CrashPlan for Home will no longer be available for use starting October 23, 2018.

At Code42, protecting your data is important to us. As we shift our business strategy to focus exclusively on enterprise and small business segments, you have two great options to continue getting the best backup solution.

Please read on to determine how this change will impact your CrashPlan for Home subscription and what steps you should take to ensure a smooth transition to a new backup solution.

If you are an existing CrashPlan for Home Customer

We will honor your existing CrashPlan for Home subscription, keeping your data safe, as always.

To allow you time to transition to a new backup solution, we’ve extended your subscription (at no cost to you) by 60 days.

We are committed to providing you with the easiest and most efficient transition possible.

Considering purchasing a new subscription?

CrashPlan for Small Business

Simply click below to learn about our unlimited, automatic, secure cloud backup solution at an affordable monthly price of just $10 per month, per device. No hidden fees to set up or restore. Learn more

Carbonite

For home computer backup, we recommend our exclusive partner, Carbonite. Carbonite offers simple, secure cloud backup for computers. Subscriptions include free, award-winning customer support, 7 days a week. Learn more

A Message from our CEO

Options and next steps for existing
CrashPlan for Home customers

Your first step is to consider the options below, available exclusively for CrashPlan for Home customers. We will remind you well before your subscription ends and your data is deleted.

Migrate to CrashPlan for Small Business in a Matter of Minutes

If you’re a small business, freelancer or just getting your side hustle on, quickly move your data to CrashPlan for Small Business for the remainder of your current subscription for free. After that, enjoy 75% off for the next 12 months.

Get unlimited backup at an affordable monthly price and access our intuitive administration console for managing multiple users.

If You’re Backing Up Home Computers, Easily Switch to Carbonite

We’ve selected Carbonite as our exclusive partner for home users. Like CrashPlan, Carbonite provides automatic and continuous backup for all of your important files. It is also recognized for its complimentary award-winning customer support.

Carbonite is offering discounted prices exclusive to CrashPlan for Home users. The Carbonite and CrashPlan for Home support teams are aligned to make your transition to Carbonite quick and easy.

FAQ


Q: When do I need to act?

A: You can wait before taking action until your subscription nears its expiration date. If you don’t take action now, we’ll remind you before your subscription expires. Or, you can take action now with the options available exclusively to CrashPlan for Home customers.

We’ll email you with clear instructions 60 days before your subscription expires. If you haven’t already, now would be a good time to add noreply@crashplan.com to your “safe senders” list to ensure that you receive all our messages.

When you begin a new subscription with CrashPlan for Small Business or with Carbonite, we will stop these notifications. We’ll still notify you when your CrashPlan for Home subscription expires and when your backups will be securely deleted.

Q: Can I switch to a new backup provider immediately without waiting for my subscription to end?

A: You own your data. Code42 recommends migrating to CrashPlan for Small Business or to our preferred partner, Carbonite.  If these options do not meet your individual needs, you are free to use any backup provider you’d like at any time.

Q: Can I still move to CrashPlan for Small Business even if I'm not a small business?

A: Yes, you can. Anyone can migrate from CrashPlan for Home to CrashPlan for Small Business. You can migrate all your local backups and your cloud backups up to 5 TB per device if you choose to migrate to CrashPlan for Small Business.

Q: Do I need to restore any of my files from CrashPlan for Home?

A: You don’t need to restore your files because of this announcement. CrashPlan for Home is automatically backing up the latest versions of the files you’ve selected for backup. In most cases, restoring those files would simply create another copy of the file on your computer.

If you want to restore files, including files you’ve deleted from your computer, you can restore files through the CrashPlan app.

Q: Can I cancel my CrashPlan for Home subscription for a refund?

A: No. CrashPlan for Home subscriptions are non-refundable. We are honoring all of our commitments with all CrashPlan for Home customers throughout their subscriptions.

If you migrate to CrashPlan for Small Business, you can transfer the balance of your existing CrashPlan for Home subscription to your new CrashPlan for Small Business account.

If you switch to another backup provider before your expiration date, you will not receive a refund for any remaining time on your subscription.

Q: What happens to my existing CrashPlan for Home subscription if it extends beyond October 22, 2018 (the end-of-support date)?

A: We will honor all subscriptions, including those that extend beyond the end-of-support date for CrashPlan for Home. If you have a subscription that extends beyond October 22, 2018, we will automatically upgrade your account to CrashPlan for Small Business before the end-of-support date. We will email more specific details and instructions to you before the automatic upgrade.

Q: Can I renew my existing CrashPlan for Home subscription?

A: No. CrashPlan for Home subscriptions cannot be purchased, renewed, or canceled as of the end-of-sale date: August 22, 2017.

Need help or have questions?

We are here to help! All information about this change is available to you online and by email.

For technical questions regarding the CrashPlan for Home product, go to:

For questions regarding the sunset of CrashPlan for Home, go to:

To contact Carbonite about starting a new backup,
go to: