If you are an existing CrashPlan for Home Customer
Considering purchasing a new subscription?
A: You can wait before taking action until your subscription nears its expiration date. If you don’t take action now, we’ll remind you before your subscription expires. Or, you can take action now with the options available exclusively to CrashPlan for Home customers.
We’ll email you with clear instructions 60 days before your subscription expires. If you haven’t already, now would be a good time to add email@example.com to your “safe senders” list to ensure that you receive all our messages.
When you begin a new subscription with CrashPlan for Small Business or with Carbonite, we will stop these notifications. We’ll still notify you when your CrashPlan for Home subscription expires and when your backups will be securely deleted.
A: You own your data. Code42 recommends migrating to CrashPlan for Small Business or to our preferred partner, Carbonite. If these options do not meet your individual needs, you are free to use any backup provider you’d like at any time.
A: CrashPlan for Small Business is designed specifically for the needs of businesses and organizations. We’ve selected Carbonite as our exclusive partner for home users. Like CrashPlan, Carbonite provides automatic and continuous backup for all of your important files. It is also recognized for its complimentary award-winning customer support.
A: You don’t need to restore your files because of this announcement. CrashPlan for Home is automatically backing up the latest versions of the files you’ve selected for backup. In most cases, restoring those files would simply create another copy of the file on your computer.
If you want to restore files, including files you’ve deleted from your computer, you can restore files through the CrashPlan app.
A: No. CrashPlan for Home subscriptions are non-refundable. We are honoring all of our commitments with all CrashPlan for Home customers throughout their subscriptions.
If you migrate to CrashPlan for Small Business, you can transfer the balance of your existing CrashPlan for Home subscription to your new CrashPlan for Small Business account.
If you switch to another backup provider before your expiration date, you will not receive a refund for any remaining time on your subscription.
A: We will honor all subscriptions, including those that extend beyond the end-of-support date for CrashPlan for Home. If you have a subscription that extends beyond October 22, 2018, we will automatically upgrade your account to CrashPlan for Small Business before the end-of-support date. We will email more specific details and instructions to you before the automatic upgrade.
A: No. CrashPlan for Home subscriptions cannot be purchased, renewed, or canceled as of the end-of-sale date: August 22, 2017.