We made changes to our console including license management and to our payment processor in October 2024. The below information answers the most frequently asked questions about what you can expect to see from those changes and how to manage your online subscription.
Note: This is only for customers who purchase through ecommerce via credit card.
Slight changes were made to the look and feel of navigation within the CrashPlan console. You will see a new License Plan area in your CrashPlan console administration menu, which is where you’ll go to update your payment information or billing address going forward.
We strive to continuously improve all aspects of CrashPlan, and that includes how we handle your payments. Paddle is a payment processor and merchant of record trusted by thousands of businesses worldwide, and we believe that its simplicity, flexibility, and ease of use make it an ideal choice.
Your devices, users, and settings configured in CrashPlan will not change and your backups will continue as usual.
Customers paying via PayPal: You will need to complete the migration flow manually. When your subscription administrator logs in to the CrashPlan console, they will be prompted to update the billing information for your organization.
Credit card customers: While no action should be necessary for most credit card users, we have reached out to some customers to let them know that they need to update their payment information. Please check your email or log in to your CrashPlan account to update your payment information.
Tax exempt customers: You will need to resubmit your exemption status to the new payment processor after the transition date. Update your tax exemption form with the new seller, “Paddle”, and send it to assist@paddle.com. You will also be able to go to Paddle.net and work with the Paddle support team to provide the exemption certificate.
Please reach out to assist@paddle.com for help.
